Inside Sales Representative
LPG & NH3 Supply is a market leader of equipment sales and facility/storage construction, serving the propane (LPG) and anhydrous (NH3) industries in the Northern Central States – most of our business pertains to propane. We take great pride in offering quality products, at competitive prices, via a knowledgeable staff that provides excellent service and support. Our large inventory enables us to ship items so that they are received by our customers in a timely manner; usually the next business day.
Inside Sales Representatives (ISRs) employed with LPG & NH3 Supply serve an important function. They work closely with customers to ensure a smooth sales process and are responsible for answering inquiries, processing orders, finding solutions to their concerns, and cultivating mutually-beneficial relationships with them. Our ISRs are friendly, well-spoken and ready to close the deal. Our most successful ISRs have both industry and customer service/sales experience.
Inside Sales Representative Duties and Responsibilities
•Process sales orders
•Answer customer inquiries and resolve concerns with available resources
•Provide timely follow-up
•Enhance/establish rapport with key contacts of existing/new customers
•Promote and educate customers about the various items and/or services that we represent/offer (this includes communication with potential customers outside of our established territory)
•Work closely with Territory Sales Representatives (TSRs) to provide excellent customer service and sales support
•Work closely with marketing department to enhance our brand name awareness, recognition and preference
•Develop leads and referrals into new business as defined
•Assist in maintaining records of all customer accounts and sales prospects via prevailing customer relationship management (CRM) system
•Monitor and report about competitor activities, new products and market conditions
•Attend and/or participate in appropriate events as needed (e.g. trade shows, open houses, training sessions, etc.)
